Refund LogicRefund Logic

UK REFUND SUPPORT

Fix Refunds Faster

Check if your claim stands, send the right request, and track each step in one place. Built for UK shoppers and small businesses that need a clear next move.

Check my refundSee plans
Refund case kit on pale stone by rain-streaked glass, binder, envelopes, receipt spool and brass clips.

Connected stack

Northwind

01

Check a refund, file a chargeback, write a dispute letter, and track every reply from one place.

02

Northwind

03

Vertex Labs

04

Orion Works

Parcel tape gun, kraft mailer, shipping box edges and scale weights on brushed steel under dramatic light

Northwind

Top-down macro of lab vials, ceramic dish and aluminium tray on pale concrete.

Vertex Labs

Close-up workshop hardware on dark stone: bearing, bolts, spacer ring, and washer

Orion Works

Brass lock hardware arranged overhead on warm plaster with soft light and gentle shadows.

Alder Group

Railway hardware cluster on concrete: coupling pin, bolt, chain link, and oil can.

Summit Rail

Payment hardware still life with card reader dock, cash drawer insert, receipt roll and coin tray on wood.

Blue Peak Co

WHAT IT HANDLES

Refunds, Claims, and Disputes

See if your case fits a merchant refund, chargeback, or complaint path.

Macro flat lay of refund case tools: navy folder spine, blank cards, receipt spool, steel clip on graphite.

Refund Scan

See if your case fits a merchant refund, chargeback, or complaint path.

Rigid refund filing packet with envelope, carbon-copy pad and brass fastener on pale concrete.

Chargeback Filing

Get the filing steps, proof list, and timing rules for card claims.

Top-down macro of a cream envelope, folded card, metal clip and stone paperweight on graphite stone

Merchant Request

Send a clear refund request with dates, amounts, and the right facts.

Fanned dispute letter stationery with envelope and wax seal on warm plaster.
01

Dispute Letters

Use payment letters made for bank and card disputes in the UK.

Accordion file, metal index tray and rubber bands on pale stone in a macro flat lay.
02

Case Tracker

Track status, notes, and replies without digging through email.

Three stacked archive boxes, folder stack and divider bar on concrete in dramatic studio light.
03

Escalation Guide

Know when to wait, push, or move the case up a level.

WHO IT HELPS

Built for UK Buyers

Get clear next steps after a failed refund, lost return, or no-reply merchant.

01

Refund Scan

See if your case fits a merchant refund, chargeback, or complaint path.

02

Chargeback Filing

Get the filing steps, proof list, and timing rules for card claims.

03

Merchant Request

Send a clear refund request with dates, amounts, and the right facts.

04

Dispute Letters

Use payment letters made for bank and card disputes in the UK.

Returned parcel, bank card, tape roll and scissors on a kitchen counter seen through a front-door frame

Use case 01

For UK Shoppers

Get clear next steps after a failed refund, lost return, or no-reply merchant.

Receipt roll, coin tray, card reader dock and cash key on brushed steel in dramatic still life.

Use case 02

For Small Businesses

Handle refund issues with clean records, letters, and quick replies.

Macro still life of a payment card, evidence envelope, binder clip and receipt clip on pale stone.

Use case 03

For Card Disputes

Prepare chargeback cases with the proof your bank wants first.

24h

first review

Silver filaments converge into a soft white glow in graphite haze.

24h

first review

3

claim paths

£0

to check fit

1

live case tracker

PRICING

Plans That Match The Case

Refund eligibility scan Merchant request draft UK rights guidance One dispute letter 48-hour case review

per claim

Starter

£29

Refund eligibility scan

Merchant request draft

UK rights guidance

One dispute letter

Most popularPopular

Pro

£79

Chargeback filing support

Live case tracker

Escalation advice call

Two open claims

team plan

Team

Custom

Five open claims

Bulk refund checks

Branded letters

Merchant reply handling

Proof

What Customers Say

Verified

“The refund check was fast, and the letter got a reply the same day.”

Torn parcel, mug and payment card on dark oak in a dramatic refund-support still life.

Hannah Cole

Operations Lead @ Alder Group

Verified

“We used the chargeback steps and cut the back-and-forth to one thread.”

Macro still life of a card reader dock, receipt roll, metal stamp and ledger on brushed steel

Mason Reid

Founder @ Blue Peak Co

Verified

“The tracker made each claim easy to follow from start to finish.”

Top-down still life of a refund evidence packet, payment card and clips on pale stone.

Priya Shah

Finance Manager @ Vertex Labs

Integrations

Slack

Check a refund, file a chargeback, write a dispute letter, and track every reply from one place.

Macro flat lay of interlocking metal rings, pins and graphite blocks on stone
Slack

Slack

Check a refund, file a chargeback, write a dispute letter, and track every reply from one place.

Stepped aluminium blocks and connector bar on pale concrete, lit dramatically from above.
Jira

Jira

Check a refund, file a chargeback, write a dispute letter, and track every reply from one place.

Nested graphite cubes and a white strip on warm plaster, shot from above.
Notion

Notion

Check a refund, file a chargeback, write a dispute letter, and track every reply from one place.

Graphite connector blocks linked by a precision bridge plate on dark concrete.
Stripe

Stripe

Check a refund, file a chargeback, write a dispute letter, and track every reply from one place.

The Map

The Map

The Map

Journal

Refund Notes

Questions

Common Questions

Quick answers before visitors choose a product, service, or next step.

01Can you help if the merchant says no?+

Yes. We check the case, write the request, and show the next step if the first reply fails or stalls for UK claims.

02Do you handle chargebacks?+

Yes. We guide the filing steps, list the proof to send, and help you meet card time limits for UK claims.

03Is this for shoppers or businesses?+

Both. UK shoppers get refund help, and small businesses get support with customer disputes and reply letters.

04Do I need legal knowledge?+

No. We keep it plain, use short templates, and point to the right consumer rights steps in the UK for each case.

05Can I track my case?+

Yes. You can see the status, notes, and next action without digging through email threads or missed calls.

06What if time is short?+

We flag the deadline, show the quickest route, and tell you when to escalate to a bank or merchant in writing.

Get Refund Tips

Get short UK refund tips, claim checklists, and dispute letter updates by email once a week.